UA-197378108-1
 

Policies & GUARANTEES
 

**We are not a nut-free/ peanut-free facility**

Allergens Found in our facility:

  • Nuts and Nut By-Products

  • Possible peanut by-products

  • Eggs and Egg By-Products

  • Milk and Dairy Products

  • Food colouring

  • Wheat & gluten flours

Paymenets & Deposits

  • We require a 50% non-refundable deposit for all custom orders over $100, and this is due a minimum of one week prior to the date of the party or at the time of ordering. Failure to provide the deposit within 7 days will result in a cancelled order. Order under $100 are to be paid in full at the time of ordering.

  • The balance is due no later than 3 days prior to the event date. Failure to provide payment on time will result in a cancelled order which the deposit will not be refunded, nor applied as a credit. For emergency situations only, we may apply up to 50% deposit to an order within 3 months from that date. This is evaluated on a case to case basis.

Refunds / Exchanges

  • Due to the tedious, handcrafted and perishable nature of our products, we are unable to provide refunds or exchanges for custom orders

  • All products are the responsibility of the customer once it leaves our facility. We are not responsible for any damage occurring to the cake/ desserts during transport, set-up or any time thereafter.  Keep in mind that cakes and other desserts are very fragile and damages can happen if not handled properly – such as cracks, smudges, melted frosting, etc. We only give refunds in accordance with refund policies stated below.

  • Cake flavor and texture is subjective. You may qualify for a percentage of a store credit if the product is brought back and the quality of the cake flavor or texture is determined to not meet our standards. Cakes must be brought back to us within  24 hours of pick u/ delivery - please call or email us promptly to let us know of the issue. Quality determination is solely at the discretion of Charme & Chique Baking Co.  Please understand that we cannot issue refunds for cakes that have already been completely eaten. *Store credit percents are based on how quickly the cake is returned, how much has been consumed, and what we determine the quality to be. Store credits of any kind will not be issued to customers who do not contact us within 24 hours.

 

The following scenario is the only instance when we will provide a refund:

  •  If the cake/ dessert is not up to our quality standards, or if  there was an error on design,  we will give you a partial refund (minus 25% handling/cancellation fee). This refund will be given as a store credit (no cash/money refunds will be given)

  • If we give you a refund, you CANNOT keep the cake/ dessert. You can only get the refund if you refuse to “accept” the cake. We will NOT negotiate a partial refund if you keep the cake. This is a “take it, or leave it” policy. We are not responsible for any expense you may incur for replacing our cake.

***We do not give refunds under any other circumstances. Refunds are only given within 7 days.

 

Cancellation / Changes

  • Changes and cancellations to retail orders are accepted up until 7 days prior to the date of pick up. We are unable to make changes on orders after that time frame. No refunds will be provided for any payments made on the order no matter the amount - if canceled at least 7 day in advance we will be happy to transfer any payment made on that order to another order within 3 months from that date. We will provide no other refunds regardless the circumstances. If less than 7 days notice is given, any payments including the deposit will not be refunded/ applied as a store credit.  

Guarantee / Disclaimer 

  • We do all that we can to make sure that your order is decorated to the specification on your written order form. Upon delivery of your cake, adjustments can be made for an additional charge if it was not stated on your original order. 

  • Every order is hand-made. Decorative finishes are done by hand and are subject to the artistic interpretation of our expert cake decorators. You may provide us with a photograph for inspiration and duplication; however, we make no claims for exact duplication of the work done by other cake decorators.

 

All orders are subject to these policies listed above.